A service promise that says “we look after it” is not a plan until installation, faults, spares and exclusions are separate lines. This page is those lines. It names no vendor and offers no contract of its own.
Read the agreement for four jobs: who installs, who attends a fault, who holds spares, and what is outside the fee. No response-time hour is stated, because no agreement was quoted. Do not treat a sales sentence as a completed checklist.
Expected deliverables
| Title promise | What is on this page | How to check |
|---|---|---|
| A service checklist | The four groups below | Each group is present and asks for a clause, not a brand |
- Install: who unloads, who connects power or data, and who signs that the aisle is clear afterward?
- Fault: who is called, on which days, and what you do while waiting?
- Spares: which parts are held, by whom, and what happens if the part is not held?
- Exclusions: misuse, third-party alteration, and consumables. Are they listed in the same document as the fee?
If the equipment changes the floor people walk on, keep the Health and Safety Executive slips index (opened 14 October 2026) next to the handover. That index covers causes and the cost of slip and trip accidents. It does not certify a vendor.
Upkeep invoices belong on their own line in the cost worksheet, which also refuses invented totals. The parent is operations. This is not legal advice.
Method and sources
Original checklist. HSE slips index, 14 October 2026, as a pointer only. Updated October 2026.
